Do I need to be home or leave my home for the cleaning?

No! we have seniors, moms to be and clients who are recovering from illness we would love to see you but if you prefer to leave the house it is completely up to you!

 

How do you access my home?

The most efficient way is for you to provide entry codes or leave a key out. 90% of our clients use this method. 

 

How do I pay for the cleaning?

We accept payment on the day of the cleaning by cash or cheque made payable to White Lilac Inc. the payment should be given to your cleaner. Alternatively payment can be made by interac bank payment via your online banking to sev@whitelilac.ca.

 

Will I have the same cleaner everytime?

Yes we know you will be more comfortable with your own dedicated lead cleaner. Your cleaner will head a team of maids as we work in teams of 2 or 3 cleaners. Occasionally to cover holidays or illness we may substitute another team leader.

 

Are you insured?

Yes. Our company has full liability coverage and all cleaners are bondable, insured and covered by WCB (Workers Compensation) for your complete protection.

 

Do I have to do anything to prepare my home for cleaning?

No, many of our clients like us to tidy up as well as clean but if you prefer us to spend more time cleaning  by picking up toys, clothes and de-cluttering we will be able to spend more time cleaning.

 

What cleaning products/equipment do you provide?

We provide all cleaning supplies with the exception of any unique products required for your home (eg. stainless steel cleaner, special floor products, etc).  Many  clients prefer we use their vacuum. Our vacuums are incredible and in many cases, save time.  

What happens if  I need to change a scheduled cleaning?

We know you have a busy life, and may need to change your cleaning date. Please call us on 403-354-8444 and we will be change your time for you, we also are happy to add additional cleans to our schedule if you need us for special family occasions or dinner parties. 

 

What if my cleaning falls on a holiday?

Your cleaning will be rescheduled to an alternate day. You will be notified with your alternate date.  Regular scheduled dates will resume following the holiday.

 

What if something gets broken or damaged?

We touch virtually every item in your home and unfortunately  accidents may occur. Should anything be broken or damaged your team leader will leave a note and report the damage to the office.  We will have the item repaired or replaced as appropriate. Please help us to minimise breakage by securing all art, mirrors, shelving, etc.

 

What happens if I am not happy with a cleaning?

Service issues are rare. Should we ever fail to meet your expectations we ask that you contact our office within 24 hrs.  We will return to your home and re-clean any areas of concern. Our goal is your complete satisfaction. We continually look to improve so comments and suggestions are always welcome.  

 

Do you have any special rates?

Some clients prefer to pay for 6 months at a time, in return we offer a discount rate, please ask for further details.

 

 

these are some of the questions our clients ask;

Feedback and our relationship...

White Lilac has been built upon on our strong relationships with our clients as well as our cleaning!  If you have any more questions  please do call us or email and we will be more than happy to provide you with the answers. 

“Sometimes I want to clean up my desk and go out and say, “Respect me; I’m a respectable grown-up!" and other times I just want to jump into a paper bag and shake and bake myself to death.” 
― Wendy Wasserstein'

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